Return Policy

1. Return Window

Stock items may be returned within 30 days of delivery provided they are in original, unopened condition with all original packaging, labels, and documentation intact. Returns requested after 30 days will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return under any circumstances:

• Special order or non-stock items ordered specifically for your request
• Discontinued or obsolete products
• Items that have been installed, used, or modified
• Items returned without original packaging
• Items damaged after delivery due to improper handling or storage
• Cut-to-length or custom-configured products

3. Restocking Fee

Accepted returns are subject to a restocking fee of up to 25% of the item purchase price. The exact fee will be communicated when your return is approved. This fee covers the cost of inspection, repackaging, and restocking with our suppliers.

4. How to Request a Return (RMA Process)

To initiate a return, follow these steps:

1. 1Contact us at sales@gdssupply.com or +1 (346) 977-9888 within 30 days of delivery. Include your order number and the reason for the return.
2. 2Our team will review your request and respond within 2 business days with an RMA (Return Merchandise Authorization) number if approved.
3. 3Ship the item back prepaid to the address provided in the RMA approval. Clearly mark the RMA number on the outside of the package.
4. 4Once received and inspected, we will process your refund within 5–7 business days, minus the applicable restocking fee.

Returns sent without an approved RMA number will be refused and returned to sender at the sender's expense.

5. Return Shipping

The customer is responsible for return shipping costs unless the return is the result of our error (wrong item shipped, item damaged in transit, or defective product). We recommend using a trackable shipping method, as we are not responsible for packages lost in return transit.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 5 business days of delivery. Please include photos of the damage or incorrect item along with your order number. We will arrange a replacement or full refund at no additional cost to you, including return shipping.

7. Refunds

Approved refunds are issued to the original payment method within 5–7 business days of receiving and inspecting the returned item. Shipping charges are non-refundable unless the return is due to our error. For Zelle payments, refunds will be sent to the same Zelle account.

8. Quote Orders

Orders placed through an approved quote are subject to the return terms stated in the quote document. Where no specific terms are stated, this Return Policy applies. Special pricing on quoted orders does not affect return eligibility.

9. Contact Us

To start a return or ask a question about your order: