This Return Policy applies to orders shipped to an address within the United States. Orders shipped outside the United States are not eligible for return — see Section 9, International Purchases, below.
Stock items may be returned within 30 days of delivery, provided they are new and unused — never installed, mounted, or otherwise placed into service — and in original, unopened condition with all original packaging, labels, and documentation intact. Returns requested after 30 days will not be accepted.
The following items are not eligible for return under any circumstances:
Accepted returns are subject to a restocking fee of 25% of the item purchase price. This fee covers the cost of inspection, repackaging, and restocking with our suppliers and is deducted from your refund.
To initiate a return, follow these steps:
Returns sent without an approved RMA number will be refused and returned to sender at the sender's expense.
The customer is responsible for return shipping costs unless the return is the result of our error (wrong item shipped, item damaged in transit, or defective product). We recommend using a trackable shipping method, as we are not responsible for packages lost in return transit.
If you receive a damaged or incorrect item, contact us within 5 business days of delivery. Please include photos of the damage or incorrect item along with your order number. We will arrange a replacement or full refund at no additional cost to you, including return shipping.
Approved refunds are issued to the original payment method within 5–7 business days of receiving and inspecting the returned item. Shipping charges are non-refundable unless the return is due to our error.
Orders placed through an approved quote are subject to the return terms stated in the quote document. Where no specific terms are stated, this Return Policy applies. Special pricing on quoted orders does not affect return eligibility.
Orders shipped to an address outside the United States are NCNR — Non-Cancellable, Non-Returnable. Once GDS Supply has accepted the order the customer may not cancel it, and the goods may not be returned, exchanged, replaced, or refunded. All international sales are final. There is no return window, no restocking-fee path back, and no exception.
For any reason means for any reason.This includes, without limitation, goods no longer needed; goods that prove unsuitable for the application; goods that arrive damaged; goods lost or damaged in transit; goods shipped in error by GDS Supply; and any claim that would otherwise be made under a manufacturer warranty. Sections 1 through 8 of this policy — the 30-day window, the 25% restocking fee, the RMA process, the damaged-or-incorrect-item remedy, and the refund terms — apply to domestic shipments only and do not apply to any international order.
The reasons are commercial and specific. Return freight on an international shipment routinely exceeds the value of the goods being returned. The duty and import tax paid on entry are generally not recoverable by GDS Supply. And bringing the goods back into the United States is itself a customs event, with its own cost, paperwork, and clearance time. Duty, import tax, brokerage, and freight paid on an international shipment are not refundable by GDS Supply; any recovery of duty or import tax is a matter between the customer and the destination authority.
ALL GOODS SHIPPED TO A DESTINATION OUTSIDE THE UNITED STATES ARE SOLD AS IS, WHERE IS, AND WITH ALL FAULTS. GDS SUPPLY DISCLAIMS ALL WARRANTIES ON SUCH GOODS, EXPRESS AND IMPLIED, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.
GDS Supply accepts no goods back under a warranty claim on an international order. Any warranty the manufacturer offers is a matter between the customer and the manufacturer directly; GDS Supply does not administer, process, or advance warranty claims on an international sale and is not a party to them.
See Sections 14 and 16 of the Terms & Conditions, which state the same rule and the rights the customer waives under it.
To start a return or ask a question about your order: